My wife went off and competed in the hot sweltering 2015 L.A. Marathon. That morning I tried to follow her and her sister via some form of a run tracker.
I mean, how hard can it be? Right?
After a little digging, I found the “Results” page on the marathon website and it seemed that my options were a phone app or via an online version.
I looked up my wife’s name and there was a symbol I was supposed to click to track her.
I input her name. Good… there she was.
I clicked on the little Xact logo (that company backing the process of run tracking) next to her name and a new window pops up… and another new window popped up saying “Search Found No Entrants, Please try again.”
I tried this a few times… including logging in… to find the same result.
In a word, WTF?
So in this “Can’t find the info you found on the other page” popup window, I thought I’d fill in the info and see what happens.
This new window said she is in the race. Oh Thank God! For a second I thought all that that training and travel was just to have a boondoggle trip to some other town!!!
Now the process I was signed into gave me four options to help me track my runner. Text, email, Facebook and twitter.
I clicked email… considering the process should know my email since I signed in with it, but no, I need to provide it again.
I received a quick first update, but as time went on, I found no other updates for a bit and found that I could get more immediate updates from the site itself rather than the emails.
But as I checked on the 20k update online, I received the email.
Then I received no other updates until the 40k mark and finish updates.
All in all, the runner tracker performed in a barely acceptable but nothing to write home about performance. I would have loved updates every 5k, much like how the site has it set up.
But it wasn’t. Either way, I was still able to watch my wife’s performance from afar and I appreciated that, but it just wasn’t perfect.