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The other day I was watching a video that I had downloaded from Amazon (because Netflix does not have that option), paused it, turned off the Bluetooth connection to my Beats by Dre Wireless Studio headset and put the phone down. About half an hour later I picked it up to make a phone call but the screen was black and the phone was completely unresponsive. It would not respond to any button push, at all. Even when I held the power button for more than 30 seconds! Oh but what to do.
A quick web search got me these options!
I found the following suggestions and tried them in the order presented, until I got to #4: (Disclaimer: GET A MAGNIFYING GLASS, just in case)
1- Press and hold the Power button for at least 20 seconds and see if that does anything for you.
2- Press and hold the Volume Up button for a few seconds, then ALSO press and hold the Power button and see if your screen shows anything.
3- Press and hold Volume Up button for a few moments, then also press and hold the Power + Home buttons and see what happens. (This one requires putting the phone down so you can navigate all three buttons on a table top or something!)
4- Press and hold Volume Down button for a moment or two, then also press and hold the Power button and see if something comes up.
5- Press and hold Volume Down button for a few seconds, then also press and hold Power button + Home button. Well?
(If you get anything on your screen what so ever at this stage, just reboot via your power button.)
5- Press and hold the Volume up + Volume down + Power buttons all at the same time and see what happens.
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#4 worked for me. BUT you need a magnifying glass because a teeny, tiny menu pops up giving you four options… it was recommended to me by a computer guy to choose the shut down option. On my phone, that was the third tiny option! And then to start it back up normally. I did that and it did start up normally.
After that, it was all good and I can go back to taking pics of my disc dog Vader with my phone!!!
But beware! Bookmark this page or print it and keep on or near you. From what I read, this is not a rare or random occurrence and it would be good if you had this resource at your fingertips just in case you need it again. DO NOT save this as a bookmark on your phone. Seriously! if the phone craps out, how will you get to your bookmarks? Just saying.
I got this great how to info from Android Authority.