Pro Tec Disappoints: The Tale of the Lost Knee Cap & Iffy Customer Support

by on December 29, 2012

in consumer, consumer reviews

Consumer Awareness and Product ReviewSome time back, I had purchased a pair of Pro Tec Gel Force knee support sleeves.

This was in July of 2012 and this is my updated consumer experience with those knee braces.

As far as I am was concerned, they’ve been one of the best knee supports I’ve ever used/worn.  I was impressed with the product and I was happy because nothing else seemed to work as well for me as these knee supports. The part I really enjoyed was that the patella knee cap support was not a hard rubber piece, but a soft gel shape.  It was very comfortable and felt very supportive.

With these knee supports on, and a combination of other factors, I’ve been setting one PR (personal record) after another over the last few months.

I’ve washed them before… but for the life of me, I couldn’t tell you how. Did I use cold water, hand wash, I don’t remember.  And there’s no warnings on the product or at the website for the product. So the other day, (12/17/12), I was washing a load of running gear and tossed them in there with their brethren of sorts.

But…

Oh was I in for one heck of a surprise.

When I tossed the knee braces in the load, I had looked on them for washing instructions or warnings and did not see any.  So I tossed away and lit up the load.  When it was done, I pulled them out because I was going to air dry the braces, but lo-and-behold, something was horribly awry.

For whence I had started with two pieces, I now had four.

The soft gel knee cap brace donuts that were mounted inside my braces had come off/out during the wash.  Apparently they’re glued or stickied into the knee support sleeves and not permanently sewn in and attached, like I’ve seen other knee braces constructed.

Pro-Tec Gel Force Knee Sleeve Consumer Product ReviewThis irritated me because I really need these braces for my running and I immediately emailed the customer support of Pro Tec.  I emailed Pro Tec on Monday (12/17), and to this date, 12/29/12, I have yet to hear back from the company.

Up until this moment, I’ve been a fervent support of Pro Tec products.  But this unnerved me.  This was not a cheap venture to buy a pair of these.

So I’m waiting for a reply to my inquiry about the Pro Tec Gel Force knee support…  I want to see what they say.

I’m a bit disappointed that Pro Tec has not replied or even acknowledged my inquiry.  For the moment, it seems product sales come first, and customer support, a very lacking second!  That’s a bummer!

About 

I've been writing newsletters since 1999. I've worked for some great sites over the years and have had my work focused on by major networks and radio stations. Now I've been focusing on the entertainment consumer angle on mostly the sci-fi, fantasy and action genres of TV, movies and books. Mostly.

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