Review of ‘Umami Burger’ in Palo Alto

by on July 26, 2013

in consumer

Today my family and I decided to check out Unami Burger in Palo Alto for the first time.  We were looking forward to this and hit up the place for an early dinner.

First up, the decor is pretty interesting.  But… despite it being a quiet part of the late afternoon, it was pretty noisy.  Like an echo chamber almost.  But that’s neither here nor there.  It wasn’t horrible.

Unami Burger reviewWe sat at a table near the front, and my view, looking out the windows, was of a huge UPS truck delivering goods.  When that truck vacated the spot, I thought I’d finally get a view.  But then a Fed Ex truck filled in that gap and my view was a bit joyless.  The front window seems to be a favorite spot for delivery vehicles.  It is a yellow zone.

When we were trying to order, one of my party is a vegetarian, and she ran into an interesting issue.

First, she tried swapping up a burger (Where they say you can order any burger, sans the meat patty) and getting a different cheese put on it, but they would not allow that.  Then she decided upon a different burger since she wasn’t allowed to swap cheeses, sans the meat.

Now in my mind, the common sense approach would be that if you pull the most valuable piece of the hamburger out, that there would be some form of a discount on the item.  But instead, after not being able to swap cheeses, we still got a full-price charge on the ticket for the meatless burger.

(To be fair, when the party called the waitress on it, they did deduct $2 from the total price of that vegetarian sandwich.)

We all ordered, a party of six.  Four adults, two kids.  The waitress had to come back out and verify a few things.

Then the meal was served to the different folks in my party across a time-span of about five minutes.  So I had to sit and wait, staring at my undersized burger, for about five minutes until everyone had their orders sitting in front of them.

Then a few things had to be corrected, but that’s all minor.

For $11, I was expecting more from my “Manly Burger” plate.  But all I got was a small to mid-sized burger.  The burger had some form of a bacon product inside, but it was a very tough and chewy item… what ever it was.  And it started coming apart all too easy because it was way too juicy for the buns it was served on.

The cheese (On mine and other burgers) seemed minimal at best.  One of my party asked for additional lettuce and tomato, but the tomato was this micro-sized slice.

The thin fries were wonderful, and I loved that special sauce of theirs, the aioli sauce.  It was a garlic-based sauce we ordered as sides, to form a dip for our fries.

All in all, my entire party was not impressed with the quality versus cost of our dining experience.  It wasn’t horrible, but for the money we spent, around $90 for 4 adults, 2 kids, we think that money could have gone a lot farther with a more satisfactory experience elsewhere.

I don’t NOT recommend it, but we aren’t going back.  Next time, we hit up The Counter, or The Cheesecake Factory or some other known commodity.

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