Whoever is in charge of producing the DVD’s has now decided that we cannot skip the trailers or commercials by hitting the DVD menu or the skip button on the DVD player remote.
They have crammed each trailer with just about every important scene from the movie. If I haven’t watched the movie yet I would prefer a teaser not a spoiler. If I have seen the movie, I’d like to skip the trailer. Also, If you rent more than one of this weeks releases you are going to see the same trailers again.
Now I don’t mind a little advertising but there is a limit. My wife and I timed how long it took before the menu finally came up. Below are the two movies we rented and the time it took for the trailers and advertisements to play out:
“Whiteout“: Fifteen Minutes.
“The Hangover“: Sixteen Minutes.
Fifteen minutes drove us well past being annoyed and far into being angered and we are never doing this again.
This is not the case with all rental companies. At least it isn’t yet. A friend rented “The Hangover” from Netflix. She said that she wasn’t forced to watch the trailers on her rental.
I e-mailed this complaint to Blockbuster customer service. They were very responsive. I got this reply within an hour.
“Thank you for providing the account information for speedy escalation of your concern.
I have forwarded this issue on your behalf to the District Manager and hope to have it resolved for you as quickly as possible. I sincerely apologize for the inconvenience.
Should you have further concerns, please let me know.”
Quick reply but no answer. I have yet to hear whether this is a Blockbuster policy, if it will continue, if it has been forced on them by the distributors or if it was an error in the production of the DVD’s.
I will not be renting from Blockbuster until I know it will not happen again. I will be using pay per view or some other rental service. I hope the cable company has not been forced to turn off the DVR buttons while the trailers are on.
This better not be the case for purchased DVD’s. I will not be forced to wait fifteen minutes each time I watch a movie that I have purchased?
I guess that I will have to go back to watching TV, reading or actually talking to my family. I just had a scary thought. No, not the part about talking to my family. Do you think that the Kindle is a conspiracy. When paper books have been replaced, will we be forced to watch commercials before we can read? Someone call Jesse Ventura!
I’ll let you know what Blockbuster has to say about this when I get an answer. -Tim